Your comfort, our priority
TERMS & CONDITIONS
Effective Date: 16/04/2026
1. Introduction:
These Terms & Conditions govern all services provided by ADTL Air-conditioning. By accepting a quotation or using our services, you agree to be bound by these terms.
2. Services Provided:
We specialize in:
* Air-conditioning installations
* Repairs and fault finding
* Regas services
* Routine maintenance and servicing
All services are carried out with reasonable care and skill in accordance with industry standards.
3. Quotations & Pricing:
* All quotations are valid for 7 days unless otherwise stated
* Prices may vary if additional work is required after inspection
* Any changes will be communicated and approved before proceeding
4. Bookings & Appointments:
* Appointments are scheduled based on availability
* Customers must ensure access to the premises at the agreed time
* Missed appointments without notice may incur a call-out fee
5. Payment Terms:
* Payment is due upon completion of work unless otherwise agreed
* We reserve the right to request a deposit for installations or large jobs
* Late payments may result in additional charges
6. Cancellations & Refunds:
* Cancellations must be made in advance
* Deposits may be non-refundable if materials have already been purchased
* Refunds are assessed on a case-by-case basis
7. Warranty & Workmanship:
* Workmanship is guaranteed for a reasonable period (3 months)
* Manufacturer warranties apply to supplied parts and equipment
* Warranty excludes:
- Misuse or neglect
- Electrical faults outside our installation
-
Pre-existing issues
- Labour and travel to replace warranty parts
8. Customer Responsibilities:
Customers agree to:
* Provide safe and clear access to work areas
* Ensure electrical supply is suitable and compliant
* Disclose any known issues before work begins
9. Limitation of Liability:
ADTL Air-conditioning is not liable for:
* Indirect or consequential damages
* Losses due to delays beyond our control
* Pre-existing faults or structural issues
Our liability is limited to the value of the service provided.
10. Health & Safety:
We reserve the right to refuse or stop work if conditions are unsafe or hazardous.
11. Compliance with Law:
These Terms comply with applicable laws in South Africa, including the Consumer Protection Act (South Africa) where applicable.
12. Privacy:
Customer information is handled in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).
13. Changes to Terms:
We reserve the right to update these Terms & Conditions at any time. Updated versions will be made available upon request or via our platforms.
Contact Details: